Cassel 2001[muokkaa wikitekstiä]
Though a number of definitions of benchmarking exist within the literature, they all essentially share the same themes. Partovi (1994) suggests: Benchmarking is the search for the best industry practices which will lead to exceptional performance through the implementation of these best practices (p. 25). Spendolini (1992) describes benchmarking as: . . . a continuous, systematic process for evaluating the products, services and work processes for organizations that are recognised as representing best practices for the purpose of organizational improvement.
Nemo 9. lokakuuta 2019 kello 08.55 (EEST)